Last update: May 18, 2026
Joylive Turizm Ticaret Limited Şirketi ("Joylives Limousine", "we", "our company") values the privacy and security of your personal data. This Privacy Policy explains what information we collect when you use our website and services, how we use it, with whom it may be shared, how long it is retained, and your rights.
1. Data Controller
Joylive Turizm Ticaret Limited Şirketi
Brand: Joylives Limousine
Web: www.joyliveslimousine.com
E-mail: info@joyliveslimousine.com
WhatsApp: +90 535 332 37 16
2. Information We Collect
We may process the following personal data during reservation, membership, payment and communication processes:
- Identity information: first name, last name and, where required, identity or passport information.
- Contact information: e-mail address, phone number, WhatsApp details and, where necessary, billing address.
- Reservation information: pickup and destination, date and time, passenger count, luggage information, flight number and service preferences.
- Payment and invoice information: payment status, transaction information and billing details. Card details are not stored on our servers.
- Technical information: IP address, device and browser information, session and log records, cookie data and page usage information.
- Marketing information: campaign and communication preferences only where you have provided explicit consent.
3. Purposes of Processing Personal Data
- To create, manage and complete your reservations.
- To plan chauffeur and vehicle assignments.
- To monitor flight information and coordinate airport pickup operations.
- To provide customer support and respond to your requests.
- To manage payment, invoicing and accounting processes.
- To fulfil legal and regulatory obligations.
- To improve the security, performance and user experience of our website.
- To prevent fraud, misuse and security risks.
- To send campaigns, discounts and informational messages where you have provided explicit consent.
4. Sharing of Personal Data
Your personal data may be shared only to the extent necessary to provide the service or fulfil legal obligations with the following parties:
- Our chauffeurs, contracted chauffeurs and operations team — passenger, contact and travel information required to perform the reservation.
- Payment service providers — to securely process payments.
- Technology, hosting, e-mail, SMS and SaaS service providers — to operate our technical infrastructure.
- Trusted service partners in Türkiye or abroad — only where your reservation must be fulfilled in the relevant destination and only with information necessary to provide the service.
- Authorized public institutions and authorities — where required by law or a competent authority.
Your personal data is not sold or rented to third parties for advertising or marketing purposes.
5. International Data Transfers
Your personal data may need to be transferred outside Türkiye where an international reservation is made, where service providers located abroad are used, or where server, e-mail or similar technical services are provided from abroad. Such transfers are carried out in accordance with applicable KVKK provisions and relevant data protection rules.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies for session management, security, performance measurement, user experience improvement and statistical analysis.
You can reject or delete cookies through your browser settings. However, disabling certain essential cookies may prevent some website features from functioning properly.
7. Data Security
Appropriate technical and administrative safeguards are applied to protect your personal data against unauthorized access, loss, misuse, alteration or disclosure.
Our website uses encrypted HTTPS connections and access is restricted through authorization mechanisms. However, no internet-based data transmission can be guaranteed to be completely risk-free.
8. Data Retention Period
Your personal data is retained for as long as required by the relevant processing purpose and within the statutory retention periods prescribed by applicable legislation.
Data such as tax, invoice and commercial records that are legally required to be retained may be stored for the periods specified by law. Once the retention period expires, the data is securely deleted, destroyed or anonymized.
9. Your Rights Under KVKK
Under Article 11 of Turkish Law No. 6698 on the Protection of Personal Data, you have the following rights:
- To learn whether your personal data is being processed.
- To request information if your personal data has been processed.
- To learn the purpose of processing and whether your data is being used in accordance with that purpose.
- To learn the third parties to whom your data has been transferred domestically or abroad.
- To request correction of incomplete or inaccurate data.
- To request deletion or destruction of your data where the legal conditions are met.
- To request notification of correction or deletion to third parties to whom your data has been transferred.
- To object to a result arising against you through analysis carried out exclusively by automated systems.
- To request compensation where you suffer damage due to unlawful processing of personal data.
10. How to Exercise Your Rights
You may submit your requests under KVKK to info@joyliveslimousine.com, together with sufficient information to verify your identity and a clear description of your request.
Your application will be assessed in accordance with applicable legislation and answered within a maximum of 30 days.
11. Third-Party Links
Our website may contain links to third-party websites, payment systems or other services. Joylive Turizm Ticaret Limited Şirketi is not responsible for the privacy practices of such third parties. We recommend reviewing the privacy policies of the relevant services.
12. Children's Privacy
Our services are not directed specifically to persons under the age of 18. Information relating to children may be processed only to the extent necessary to safely fulfil a reservation made by a parent or legal representative.
13. Policy Updates
This Privacy Policy may be updated due to changes in legislation, our services or our data processing practices. The current version and last update date will always be published on this page.
14. Contact
Joylive Turizm Ticaret Limited Şirketi
Joylives Limousine
Web: www.joyliveslimousine.com
E-mail: info@joyliveslimousine.com
WhatsApp: +90 535 332 37 16