Frequently Asked Questions

Enter your pickup and drop-off points, date and time and number of passengers in the booking form on our homepage, and see your fixed price instantly. Then choose your vehicle class and complete your passenger details. You can also book 24/7 via WhatsApp or by phone.

Your booking is confirmed once your payment is approved or your bank transfer is verified. Your confirmation is sent to your email address at the end of the same process. We recommend keeping your voucher with you on the day of travel.

Yes. You can choose your vehicle class when booking and add any specific make or model request to the booking notes. You will be assigned a vehicle equivalent to the class shown in your booking, or a higher category free of charge.

Yes. In addition to airport transfers, we offer hourly and full-day chauffeur services as well as city and intercity transfers. Contact us on WhatsApp or by phone with your request.

For last-minute requests, the fastest way to reach us is our 24/7 WhatsApp and phone line. Our team will check vehicle availability for you right away.

You can pay online by credit card, by bank transfer, or in cash during the transfer. All prices are fixed, with no hidden fees.

Yes. Online payments are processed through the TKPAY infrastructure, and your card details are not stored on our servers.

The price you see when booking includes all taxes, motorway and bridge tolls, a professional chauffeur, complimentary water and, for airport pickups, the first 90 minutes of waiting time. The vehicle is reserved exclusively for you and never shared with other passengers.

No. Your price is fixed at the time of booking; no extra charge is added later for traffic or the amount of luggage. Requests outside the booking, such as waiting beyond the free period, may be charged separately.

Yes. An invoice is issued for every booking and sent to your registered email address after booking.

No. The price shown at booking covers all service fees. Tipping is entirely up to you.

Your airport transfer is planned in advance based on your flight details, and your flight is tracked. On arrival, your chauffeur waits for you at the designated meeting point with a digital tablet or iPad showing your name. After meeting you, they help with your luggage and accompany you to your vehicle.

Istanbul Airport (IST): Arrivals Level, next to Starbucks.
Sabiha Gökçen Airport (SAW): Domestic Arrivals Level, opposite the Information Desk.

For step-by-step directions, see our Meeting Points page.

For airport pickups, up to 90 minutes of free waiting time is included, counted from your flight’s actual landing time. It gives you time to clear passport control, collect your luggage and complete terminal formalities at ease.

Waiting beyond the free period is charged per started hour. You can see the current rates on the booking screen or ask our support line.

For city and hotel transfers, the free waiting time is 30 minutes.

When you share your flight number at booking, we track your flight and your chauffeur is scheduled for the updated landing time. Your free waiting time starts from the actual landing time, and no further action is required from you for airline delays.

Because your flight is tracked live, your pickup is planned around the updated landing time even when you land early. Delayed or early, your chauffeur will be ready to meet you.

We provide transfers at more than 15 airports across Türkiye, including Istanbul Airport (IST), Sabiha Gökçen Airport (SAW), Antalya and Bodrum.

Yes. You can cancel or change your booking free of charge up to 6 hours before the start of your journey.

Cancellations made less than 6 hours before the journey are not refunded.

Let us know as soon as possible via WhatsApp, phone or email about any change to your flight details, number of passengers, luggage or other booking details. Changes are free of charge if your journey is more than 6 hours away.

If you are not at the agreed meeting point, or do not use the service without informing us, the booking is considered completed and no refund is given. If something goes wrong, please let our 24/7 support line know.

Approved refunds reach your account within 3–10 business days, depending on the payment method used.

Our fleet consists of premium vehicles from model year 2023 onwards:

• Business Van — Mercedes-Benz V-Class or similar: 6 passengers, 6 bags
• Business Class — Mercedes-Benz E-Class or similar: 3 passengers, 2 bags
• First Class — Mercedes-Benz S-Class or similar: 3 passengers, 2 bags

Explore all classes on our Vehicles page.

The Business Van takes up to 6 standard bags; Business Class and First Class take up to 2. If you have more luggage, we recommend choosing the Business Van and noting the number of bags in your booking.

Yes. Suitable luggage space is provided for special equipment such as skis, golf bags and bicycles. Just mention your equipment when booking so we can plan accordingly.

Yes. Free high-speed 4G Wi-Fi is available throughout your journey. Every transfer includes cold water, tissues and seasonal treats, and the vehicles have USB-C charging.

Our chauffeurs speak Turkish and English. On request, we can also arrange a chauffeur who speaks Arabic or Russian.

No. For passenger comfort and in line with regulations, smoking and e-cigarettes are not permitted in our vehicles.

Yes. Baby and child seats are provided free of charge when requested at booking. Simply add your child’s age to the booking notes so we can prepare the right seat. Requests made after booking are subject to availability.

Yes. All journeys are covered by compulsory motor insurance and personal accident insurance; every passenger is insured throughout the transfer.

Yes. Joylives Limousine operates under Joylive Turizm Ticaret Limited Şirketi and is a TÜRSAB-licensed Group A travel agency. All vehicles hold the licences, compulsory insurance and legal permits required by law.

Contact our 24/7 support line right away. Items found in our vehicles are kept for 30 days.

Our 24/7 support team is available by phone and WhatsApp at +90 535 332 37 16. Our offices at Istanbul Airport and Sabiha Gökçen also operate 24/7.

Yes. We offer corporate invoicing and contract support for companies, travel agencies and hotels. Simply fill in the corporate application form and our team will get in touch with you.

Yes. An invoice is issued for every booking. If you share your billing details at booking, the invoice is issued in your company’s name.

Yes. We work with travel agencies, tour operators, hotels and event organisers. For partnership terms, fill in the corporate application form or write to info@joyliveslimousine.com.